本文发表在 rolia.net 枫下论坛9.What kinds of people do you have difficulties working with?
In my last three jobs I have worked with men and women from very diverse
backgrounds and cultures. The only time I had difficulty was with people
who were dishonest about work issues. I worked with one woman who was taking
credit for work that her team accomplished. I had an opportunity to talk
with her one day and explained how she was affecting the morale. She became
very upset that others saw her that way, and said she was unaware of her
behavior or the reactions of others. Her behavior changed after our talk.
What I learned from that experience is that sometimes what we perceive about
others is not always the case if we check it out.
10.How do you handle conflict? (How would you evaluate your ability to deal
with conflict?)
On the job, there are many possible sources of conflict. Conflicts with:
fellow employees management rules, procedures clients, customers demands
of work vs. personal life, family The best way to approach a good answer
is to look at if from the employers point of view─they want to be your
first priority and they want you to solve problems (not bring them any).
“I know everything cannot run smoothly at work all the time. When there
is a conflict I usually try to determine the source of the problem and see
if it can be solved. This might involve other members of the work team discussing
the problem and offering possible solutions. I would then try to pick the
solution which appears to have the best outcome and put it into action.”
A natural follow-up to this would be: Tell me when you solved a conflict
at work. So, have a brief example a short story to illustrate your approach.
Even if not asked, you can offer your story! If it proves your point and
accentuates a skill needed for the position, go with it.
I believe I am quite good at handling conflict. Working in retail and in
the residence halls required that I make many unpopular decisions at times,
whether it was terminating an associate or taking judicial action on a resident.
Often the person in conflict with me would be upset and sometimes physically
outraged. I would always make sure that I fully explained the situation,
the policies behind my decision, and why those policies exist. Usually by
the end of the conversation, the person could see the other side of the
situation.更多精彩文章及讨论，请光临枫下论坛 rolia.net
In my last three jobs I have worked with men and women from very diverse
backgrounds and cultures. The only time I had difficulty was with people
who were dishonest about work issues. I worked with one woman who was taking
credit for work that her team accomplished. I had an opportunity to talk
with her one day and explained how she was affecting the morale. She became
very upset that others saw her that way, and said she was unaware of her
behavior or the reactions of others. Her behavior changed after our talk.
What I learned from that experience is that sometimes what we perceive about
others is not always the case if we check it out.
10.How do you handle conflict? (How would you evaluate your ability to deal
with conflict?)
On the job, there are many possible sources of conflict. Conflicts with:
fellow employees management rules, procedures clients, customers demands
of work vs. personal life, family The best way to approach a good answer
is to look at if from the employers point of view─they want to be your
first priority and they want you to solve problems (not bring them any).
“I know everything cannot run smoothly at work all the time. When there
is a conflict I usually try to determine the source of the problem and see
if it can be solved. This might involve other members of the work team discussing
the problem and offering possible solutions. I would then try to pick the
solution which appears to have the best outcome and put it into action.”
A natural follow-up to this would be: Tell me when you solved a conflict
at work. So, have a brief example a short story to illustrate your approach.
Even if not asked, you can offer your story! If it proves your point and
accentuates a skill needed for the position, go with it.
I believe I am quite good at handling conflict. Working in retail and in
the residence halls required that I make many unpopular decisions at times,
whether it was terminating an associate or taking judicial action on a resident.
Often the person in conflict with me would be upset and sometimes physically
outraged. I would always make sure that I fully explained the situation,
the policies behind my decision, and why those policies exist. Usually by
the end of the conversation, the person could see the other side of the
situation.更多精彩文章及讨论，请光临枫下论坛 rolia.net