Good day
Hope you are well.
This email is in reference to the shipment number xxxxxxxxxx that you have already received.
Your paperwork came to us from Canada Customs and Revenue AFTER your shipment was released to you.
Our records indicate there is duties and or taxes outstanding of $xxxx for this shipment which have not been resolved yet.
Attached is the copy of your invoice with all back up.
All shipments coming into Canada clearing the Canadian border are applicable duties/taxes through the Canadian government and this shipment/paperwork has been stopped and accessed.
TO MAKE PAYMENT:
Log onto https://mypayment.dhl.ca/
-Or-
Call 1 866 768 7801 and use the automated call system which is fast, reliable and secure
***** If you self-cleared these items, please send me your paperwork*****
Should you have any concerns, please do not hesitate to reach out to us.
Regards,
Mary Bucciarelli
Self Service Payment IVR & Duty Collection Coordinator
** Working remotely. Best way to contact me is via e-mail**
905 861 3414
Customer Service 1 855 345 7447
DHL Express Canada
18 Parkshore Drive
Brampton, On L6T 5M1